Field Engineer

Field Engineer

The Field Engineer is part of Operations team that supports defense projects in Japan.

Responsibilities:

Act as the point of contact for Engineering and Quality queries related to Thales products, taking ownership of customer related issues affecting in-service products and systems, and providing technical expertise and assistance as required.
Provide technical support onsite or via emails/calls, conduct troubleshooting, fault investigation, repair & re-work, and preparing reports in relation to product issues and maintenance.
Participate in technical meetings at the customer site, and act as the middle person between customer and the Business Line (BL)/Technical Specialists (mostly in Europe) to convey customer requirements or queries (interpretation included).
Participate in the final inspection at BL together with customer inspectors and witness inspection at customer site.
Conduct testing and/or support customer testing activities.
Contribute to knowledge sharing, management and capitalization.
Support project managers to deliver both goods and test record on time.
Manage and update technical documents (Test records, Drawings, Procedures, and Incident reports).

Requirements:

Bachelors degree in Mechanical/Electrical Engineering (preferably circuit design and/or test) or related discipline.
Minimum 3 years of relevant Field Engineering experience.
Experience of maintenance.
Native proficiency in Japanese and fluency (verbal and written) in English is necessary.
Able to travel within Japan or overseas (duration of 1-2 weeks).
Strong negotiation skills, problem-solving skills and able to present to various Engineering teams.
Keen to take on challenges and see them through till completion.
Team player, strong organization skills, self-motivated.
Due to project requirements, Japanese citizenship is mandatory.