A Customer Communication Platform for Customer Success Teams
Commune is a customer success community SaaS product scaling customer success. It is a no-code consumer platform that makes it possible to achieve effective customer success with reduced costs. It helps businesses serve their clients efficiently. In short, Commune connects businesses with customers.
Initially, the platform reached the wide market of Japan. However, the company later entered into the international market, starting with the US. Recently, it has opened its office in San Mateo, California, US.
Commune assists businesses in creating strong relationships with customers by offering maximum satisfaction. It offers a centralized space where organizations can manage customer interactions and track engagement.
The CEO is aiming to hire more international people and create a diverse workplace culture. The company already has a team of 28 engineers whose native language is Japanese.
Currently, Commune is on the lookout for candidates from different nationalities with the aim of creating an environment where engineers don’t need to possess Japanese speaking skills.