Zeals

A Conversational Commerce Solution

Zeals is the #1 Japanese conversational commerce solution. It enables brands to facilitate personalized, automated conversations with customers using AI-powered, human-designed conversational flows across various chat platforms. This helps companies understand customer requirements and preferences in-depth and create seamless, satisfying shopping experiences. 

The company has a straightforward objective – “Revolutionize hospitality on the Internet”. The Japanese customer service called “Omotenashi” is the best in class. Businesses adopting this service are experiencing growth. Chatbots are Zeals’ core communication technology, and by using them, it is challenging the digitization of this customer experience through the “Omotenashi Revolution”.

The chatbot service lets customers buy and reserve products while conversing with the AI chatbot. It integrates with chat apps like Facebook and LINE. Customers can talk about their purchases to the chatbot. This way, companies can understand their customers’ preferred products and boost the purchase rate by 5 times. 

More than 400 companies spanning several industry sectors, including travel, cosmetics, and Fintech, have adopted this conversational commerce service. Zeals is now looking to expand its service in foreign markets. It is seeking passionate members willing to join its team in the Omotenashi revolution.